Surgery Hours   Mon – Fri: 8am to 6pm | Sat: 9am to 11am

SERVICES

Consultations

All the information you need to know about your consultation with your Doctor.

OUR FEES:

We bulk Bill all Medicare card holders for consultations, health assessments, chronic condition plans, mental health plans.

*PLEASE NOTE: A fee of $50 will apply if you do not cancel your appointment at least 2 hours prior to the appointment.

AVAILABILITY OF DOCTORS BY TELEPHONE:

Doctors in this practice may be contacted by phone during normal surgery hours. This is by making an Appointment with the doctor either through HotDoc (Online appointment system) or reception. If your call is an emergency, it will be triaged and dealt with accordingly.

TEST RESULTS:

Unless requested to do otherwise by your doctor, please contact reception between 10am and 4pm. Most tests take approximately three working days before the results are available after review by your doctor. It is the patient’s responsibility to contact the practice for test results.

REPEAT PRESCRIPTIONS & REFERRALS:

Script requests will no longer be taken in writing over the counter. If you require a repeat script, you will need to make an appointment for this purpose.

Lost or forgotten referral, pathology and radiology requests will incur a $10 fee to have them duplicated and/or faxed.

If you require a referral to a specialist you must see a practice doctor.

Appointments

The practice can arrange an appointment by phone for all services, including: hearing, women’s health, immunisations, diabetes, asthma, chronic care, medicals, workers compensation, long doctors appointments etc.

Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available. Please ask our receptionists if you require extra time.

If you or a family member require an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Online standard appointments with the doctor are now available to existing patients from this website or download the free HotDoc from Google Play or the App Store to your smart phone, tablet or iPad.

Appointments are available on a Tuesday with Alana for Diabetes, Asthma and Chronic Care 6 monthly regular reviews.

Hearing Test appointments are available on Tuesdays and Thursdays with Alana.

Home Visits

Home visits are provided to patients who have a genuine medical reason why they cannot attend the surgery.

However where possible we would encourage you to attend the surgery where we have better equipment and facilities. Home visits will be provided within a 20km radius from the Bathurst post office.

After Hours – Phone 6332 5355

Emergency care is available 24 hours a day, 7 days a week.

Monday to Friday please phone the Bathurst After Hours Medical Service and you will be automatically connected to the doctor on call. If you feel your condition may be life threatening (EG. chest pains) please call 000 immediately.