PRACTICE FACILITIES

Our practice restroom is located within the hallway opposite room 6 and is clearly signed.

Disabled Facilities:

We unfortunately do not have toilet facilities for those who are confined to wheelchairs.

Disabled patients confined to wheelchairs may find it more convenient to use the ramp at the rear of our premises between John Matthews Chemist and our practice. Please ring the doorbell for assistance. A disabled parking space is available at the front of the practice premises.

We do have a wheelchair onsite. Please ask at Reception if you need to use the wheelchair for you consultation or transporting the patient to and from your car.

Feeling Sick:

If you feel you may be physically ill “Vomit” please inform our staff at reception immediately so they can assist & help you.

Chemist – Scripts:

There is a chemist for your convenience directly adjacent to our premises if you require a script filled.

Children:

Patrons are asked for the comfort of those patients who are ill to please keep children supervised and under control at all times.

No Smoking:

This practice is a Smoke Free environment for your good health and the comfort of others.

Patient Feedback:

Your feedback is important to our practice. We always welcome any constructive comments or suggestions. Our staff are here to help you, so don’t hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will unfortunately run behind schedule at times. We apologise for any inconvenience this may cause. If you are unhappy with any aspect of the care you received, please talk to your doctor or our practice manager. We believe problems are best dealt with within the practice. However, if you feel there is a problem you wish to take outside, you may prefer to contact the:

Health Care Complaints Commission
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2021
Telephone: 02 9219 7444